FAQ’s

Do you have a store I can visit?

RebeccaStella.com is an online store and has no physical store available for customers to visit. If you have a question about an item of clothing or our online store, please contact us.

Do you have a size guide?

Our size guide is available here.

How do I find the materials of the garment?

The materials of each garment are found on the description of each product.

I need help with ordering. Is there someone I can contact?

Please email customercare@rebeccastella.com for further questions.

What payments do you accept?

We accept the following forms of payment: Credit cards and debit cards (Visa, Mastercard, American Express) and Paypal.

Do you give discounts on clothing?

Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website.

How do I know if the purchase I made was successful?

When you make a purchase at RebeccaStella.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, contact us.

I’ve made an order but have changed my mind. How can I change my order?

If you want to change your order, email customercare@rebeccastella.com as soon as possible. We are pretty quick with processing and packing orders. Your order can only be changed as long as your order has not been shipped.

How do I cancel my order?

We are fairly quick with processing orders and ship as fast as possible so if you want to cancel your order, contact us as soon as possible! Your order can be cancelled as long as it hasn’t been shipped.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

We have options available for customers that are not satisfied with their purchase. For more information, read our return policy.

I have a RebeccaStella.com voucher. How long is it valid for?

Rebecca Stella vouchers are valid for 12 months from the date they are issued.

Do I have to use my voucher in one transaction?

No, vouchers can be redeemed on RebeccaStella.com as full or part payment. If you use part of your voucher, the balance will update and you can use the remainder of your voucher on another purchase in the near future.

How do I make a complaint?

We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged email customercare@rebeccastella.com as soon as possible.

Still have a question?

Email us at customercare@rebeccastella.com if you have further questions.

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