Refund policy

If you wish to make a return or claim, always contact us at info@rebeccastella.com
All goods are to be returned to the following address: 

Rebecca Stella Beauty,
Äppelbovägen 60
SE-786 91 Vansbro,
SWEDEN

The customer takes full responsibility for the handling and shipment of the return. The customer is responsible for the return all the way from their address to our warehouse. We take no responsibility for lost packages or packages that ended up at the wrong location. 

Return Policy: 

• According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods. 
• In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
• Goods returned must be unused and in original packaging.
• Within 14 days of receipt of the goods, we will refund the product value.
• Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here.  

Claim Policy: 

• You as a customer have the right to claim a product if its characteristics differ from what we promised.
• Three years' right of complaint is in accordance with the Consumer Buying Act.

For more extended information regarding returns and complaints, please see our Terms of Service.