FAQ's

A: We want you to receive your order as soon as possible, and usually we send your products within a few days. If you are still worried about your order, please send an e-mail to info@rebeccastella.com.

A: Please use the return form that you received together with the package. If you for some reason did not receive a return form or if you have lost it, please send the package together with name, order number and reason for the return. Please note that you cannot return the product if the box around it has been opened. The goods are returned to the following address:

Rebecca Stella
C/O Postpac AB
Maskingatan 6
274 30 Skurup, Sverige

A: No, if the box around the product has been opened, you cannot return the product. 

A: Yes, we do!

A: Yes, we do.

A: We ship within Europe, the UK and to the United States. 

A: For orders with a value of 999 SEK or higher, we offer free shipping within Sweden. For shipping within Europe and the UK the cost is 135 SEK, shipping to Norway 205 SEK and shipping to the United States 235 SEK. 

A: Yes, the cost for a return is 99 SEK.

A: If you have sensitive skin, we recommend you to read about each products key ingredients before ordering. Our products are made to fit most skin types, but we do not give any guarantees. Every person's skin is unique, and people react differently to different kinds of formulas. When you start using a new skin care line it’s common to get a slight reaction at first, since it usually takes a few days for the skin to adapt.

A: Our Hydration products are made to complete each other, so for the best possible result we recommend using them all together. However, all products can also be used separately. Find out what works best for your skin. 

A: Our Hydration Serum gives glow on top of the skin, and our Carotene Oil adds glow on the depth of your skin. If it is maximum hydration you're looking for, we recommend you to use the serum first. If it is glow you're after, we recommend that you use the Carotene Oil first. 

A: Our Hydration products are fully vegan. The Lip Pencils are not vegan. All of our products are cruelty free.